VAPH promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact as we invest a great deal of care and love in making every pair of VAPH’s. If for some reason you are not sure of your size you can always write to us at firstname.lastname@example.org or refer to our to our size guide.
How to Exchange?
We hope you don’t need to but, if you need to return or exchange the product, we will accept it within 15 days of receiving the product. Please contact our customer care team at the earliest at email@example.com or call us at +91 9600002428 (please drop us a message if you can’t reach us and we will get back to you at the earliest) and we will process your exchange or store credit. After which, you will have to ship the product back to us at:
Returns Shipping Address:
Nekks Industries Private Limited
4/287, Kundrathur Main Road
Kovur, Chennai 600122
Contact No. for Returns: +91 9600002428
Please note: As a company policy we do not provide refund on any product sold. Once VAPH’s are sold they can be exchanged for a replacement or a store credit.
Please ship back using the following carriers only: FedEx, Aramex, First Flight, Professional Courier, DTDC, Speed Post.
After shipping the product to us, please email us the tracking ID and what you would like to exchange your product for. (email id: firstname.lastname@example.org)
Please note: There will be no exchanges or returns on Shoe care products.
On receiving the return, our technical team will inspect the product to check that it is unworn and in it’s original condition with all tags and labels intact and the shoe bag should be returned as well. Please ensure that the product is in its original condition and packaging. Item(s), which show signs of wear and/or being worn before, will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.
After inspection of the product(s) our team will facilitate the exchange order or provide the store credit as per your choice within 2-3 working days from the day of receiving the return package. VAPH reserves all rights to inspect the condition of the product before processing any returns or exchanges. The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair the shipping is on us again.
Please note: Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our address mentioned above within a period of one week, else VAPH will not be liable to accept the merchandise. In such cases, the customer will have to write in to email@example.com and a prompt response is guaranteed from our end. Our team will investigate the damage from our end and repair or replace the merchandise immediately.
We do not offer direct exchanges. The Management's decision with regard to damaged/defective product and/or issuance of store credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.
All VAPH products are handcrafted and the variations you might find in the same product stems from this reason and are not imperfections but characteristics of beautifully made bespoke footwear that is a work of art. Reproduction of colors is as accurate as possible, although please note that leather is a natural material and a slight variation is bound to appear in each product. Color variations cannot be subject to rejection of merchandise.
Small scratches and marks on the leather surface are a part of the characteristics of the material and they do not qualify as defects. All VAPH products are in accordance to International Standards and are produced in SA8000 certified factories.