This website www.vaph.in is independently operated by Nekks Industries Private Limited, an India based company incorporated under the Indian Companies Act of 1956
By placing an order on our website you are entering into a purchase/sale transaction solely with VAPH. This applies to all cases where the payment is made by all modes i.e. all credit card, bank card, debit card, bank transfer and other payments are to be made to VAPH.
Your credit card or debit card statements will reflect the name Nekks Industries Private Limited. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.
The following modes of payments are available
- Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
- Visa, Mastercard and Maestro Debit cards issued in India
- Netbanking/Direct Debit payments from select banks in India.
- Cash on Delivery (COD).
A full list is available at the time of Check Out and prior to making payments for purchases, subject to availability.
Credit/Debit Cards: As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction. A One time password may be required by the concerned bank.
Shipping & Packaging:
VAPH promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact.
Once the order has been made, you will receive an e-mail from VAPH, with the confirmation of the order and the delivery address to which the order will be dispatched. All orders are dispatched within 24 to 48 hours unless informed otherwise. Please allow 3 to 5 working days for your order to reach you from the time of dispatch.
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with VAPH. To check the status of your orders, click on the “Track your order” link in the email sent to your or click on the "Track your order" link in the footer of our website. You can also check the status of your order on your VAPH account.
Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 3-5 business days from receipt of order and payment all depending on the address for delivery.
Order deliveries will be made by our third party courier usually between 09.00 am – 7 pm Monday –Saturday. Goods will need to be signed for upon delivery. We will take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
VAPH provides free delivery on all items shipped within India.
Please note that we do deliver outside India and international shipping is charged depending on the location and the weight of the package.
Shipping and handling rates, if any, may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
You have the ability to cancel an order before it is dispatched, which is usually within 24-48 hours. In case your product has been dispatched you will have to follow our 15 day return policy.
Please note: As a company policy we do not provide refund on any product sold. Once VAPH’s are sold they can be exchanged for a replacement or a store credit.