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    ORDERING ONLINE

    How do I place an Order?

    We at VAPH believe in simplifying the order process. We have optimized our website to give you an easy check out process. After browsing through our product range and picking a product, you will have to select the size and colour of your preference before you ‘ADD TO CART’. Once you have finalized your purchases you can click on the ‘CHECK OUT” button to go ahead with the purchase. If you have any issues in purchasing a product, do email us at info@vaph.in and we will get back to you.

    For Easy Access, to order we would recommend for you to do our easy and quick registration before you begin to shop. There are many benefits to registering on VAPH.in. Among them include- access to track orders, review order history, add multiple addresses for easy checkout, wish list and many more features.

    The personal information you share with us is completely confidential. Your privacy is important to us, and we will not disclose the information provided for any reason. Our promotional emails are optional, and you can unsubscribe at any time.

    What Payment Options we offer?

    VAPH offers the following modes of payments:

    -Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network

    -Visa, Mastercard and Maestro Debit cards issued in India

    -Netbanking/Direct Debit payments from select banks in India.

    -Cash On Delivery

    A full list is available at the time of Check Out and prior to making payments for purchases, subject to availability.

    How can I check the status of my order?

    Once you have placed an order, you will receive an email confirming your order and following that you will get another email regarding the dispatch of your order. This email will contain the tracking number of the order where you can use to find the status of your order. Alternatively, you could log in to your VAPH account on the website (www.vaph.in) and Track your order from there.

    Do you ship internationally?

    Yes, we do. Please go through our International Orders Information page for more details.

    Can I order over the phone?

    Yes. If you prefer, you could call our customer care team (+91 9600002428) to place an order anytime from Monday to Friday (10am to 5pm). If we don’t answer, please leave us a message and we will call you right back.

    Ordering the right size?

    VAPH follows European sizing and for your reference here is the size guide.

    Will I receive confirmation e-mail if I have made an error in inputting the correct email address?

    After an order has been confirmed, changes cannot be made. Confirmation emails can be forwarded by manually contacting our Customer care or email us at info@vaph.in and we will help you by forwarding the confirmation e-mail to the correct address.

    Can I cancel an order?

    As a company policy, we do not give refund on any product sold. However, you can always opt for an exchange or a store credit. We usually dispatch your products within 24-48 hours from your order date. If you would like to change the product or size please contact us at info@vaph.in or call us at the earliest with your order # as a reference . Once the product has been dispatched, you will have to follow our 15-day exchange and returns policy.

    I’m missing an item from my order, what do I do?

    -We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

    -If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything. • If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

    I have an incorrect item in my order, what do I do?

    We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team with your order number and the incorrect item's name and product number. We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

    EXCHANGES & RETURNS

    What is your exchange & return policy?

    We follow a 15 day exchange & return policy if the product is returned back by you in it’s original condition and un-used with all the tags, documents and the shoe bag. For more information please click on the exchange & return policy.

    What is your exchange & return policy for international orders?

    Please refer to our International Orders Page to review this policy.

    What if I entered the wrong address or I want to change the shipping address?

    You will have to contact us immediately to get it changed. You can email us at info@vaph.in or call us to get this changed before it’s dispatched. We will not be responsible if the shipment has been dispatched to a wrong address provided by you

    Can I ship to multiple addresses on one order?

    An online order can be shipped to only one location. However, if you require them to be shipped to several locations, we recommend you place separate order for each address you wish to ship to. If you require assistance please contact us at info@vaph.in.

    How long does it take to receive my order?

    We try and ship out your VAPH shoes at the earliest. You can expect to receive the product anytime within 3-7 business days depending on your location.

    Can an item on sale be returned?

    Yes, it can if it meets with the 15-day return policy. Unless specified otherwise.

    Do you provide refunds for your products sold?

    As a company policy we do not provide refunds on any products sold. You can exchange a product for a replacement or you can opt for a store credit which you can use on the website at any time.

    MISCELLANEOUS

    I only know my footwear size in Indian/UK?

    No worries, we have a size guide which has Euro sizing, UK/Ind and also measurement in cms. However, please note different styles have different fits.

    Do you sell gift cards online?

    Yes. Gift cards can be purchased online at www.vaph.in. Gift cards will not be redeemed for cash. They can be used in conjunction with cash payments to buy a product on the website. Please safe guard your giftcard as it is not replaceable and we are not responsible if it is lost, stolen, destroyed or used without permission.

    I have forgotten my password. What should I do?

    Don’t Panic. Click on the ‘Forgot your password’ link on the sign in page and follow the instructions.

    How do I unsubscribe from VAPH Emails?

    Very simple. All you need to do is email us at info@vaph.in (Subject: Unsubscribe from emails)

    What are the benefits of registering on VAPH?

    The benefits of registering on VAPH are: -First to get news on new arrivals and pre-order priority -Instant access to Tracking your shipment -Easy check-out with multiple shipping address -Special discounts -Review order history -Create wishlists -& more

    How do I apply for a job at VAPH?

    VAPH is continually seeking entrepreneurial, motivated, and experienced individuals to add to our quickly growing brand. You could apply by writing in to info@vaph.in with your resume.

    Do you offer internships?

    Yes. VAPH does offer internships. Please write in to info@vaph.in.

    How do I get in touch with customer care?

    Please email us at info@vaph.in or call us at +91 9600002428