Where are your products made?
Our products are crafted in our SA8000 certified factory in Chennai, India. Our factory complies with all ethical and environmental standards internationally.
What materials go into a pair of VAPH’s?
Our Footwear is manufactured with premium materials that are sourced from all over the world. We use high quality materials sourced from all over the world and we try our best to procure them in the most sustainable manner. Our selected range of materials that we use are leather, suede, fabric, faux leather and a few others.
Do you use only leather for your products?
We craft our footwear from both leather and non-leather materials which cater to the needs of everyone.
WHY DO I NEED TO CREATE AN ACCOUNT?
Benefits of creating your account are:
- You are able to view your order history including your order status, and you can re-print order documents
- You will be updated on upcoming sale and offers exclusively.
- You can save your addresses for quicker and easier checkouts.
I HAVE FORGOTTEN MY PASSWORD - HOW DO I LOG IN?
We all forget passwords from time to time. Don't worry about it. All you need to do is go to the login page, click the 'Forgotten your password?' link and put in your account email address in the box provided. Once you've pressed the 'Next' button, we'll send a new password to your email address. If you're still having problems, just give us a call or email us at firstname.lastname@example.org
HOW DO I CHANGE MY PERSONAL DETAILS OR EMAIL ADDRESS?
To change any of your personal details – Name, contact details, shipping address, password – log in to your account via the login page and make any changes you need to.
IS MY PERSONAL INFORMATION SAFE?
Yes, absolutely. All your information on our website is protected.
ORDERING & PAYMENT
HOW MANY ITEMS CAN I ORDER?
Currently, we don't have any limit to the orders or order value, although any Cash on delivery orders with more than 2 products will be verified by our customer support team before dispatch. If you have any problems when placing an order please contact our Customer Care team for personal assistance.
WHAT PAYMENT METHODS CAN I USE?
We accept a variety of payment options. All major debit and credit cards, Net-Banking, Cash on Delivery (COD), UPI and multiple mobile wallets.
CAN I USE A CARD THAT’S NOT REGISTERED IN INDIA?
Yes, you can make payments via major international credit and debit cards issued outside India. VAPH does not charge any extra fee for payments made via International Cards. However, your bank or Payment Gateway might charge the exchange rate fee, if applicable. Please contact your bank regarding these fees. Please note, this Exchange Fee is non-refundable in case of returns.
WHAT SHOULD I DO IF MY PAYMENT IS REFUSED WHEN PLACING AN ORDER?
If your credit or debit card has been refused, you can re-submit your order using a different card or try using a different browser. For details on why your card was refused, please contact your card issuer. In case of further difficulties, you can place a request on our support channels and our customer support team will personally assist you to ensure a smooth experience.
WHAT ARE YOUR DELIVERY CHARGES?
We provide Free delivery all over India. COD is an additional service which is charged at Rs 90 per order.
CAN I HAVE MY SHOES DELIVERED TO A DIFFERENT ADDRESS TO MY BILLING ADDRESS?
Yes, our delivery options will allow you to have your order delivered to any specific address within India. You can specify these details on checkout by entering the relevant billing and shipping addresses.
CAN I AMEND MY ORDER?
You can amend your order any time before check-out, but once your order has been placed, it cannot be changed. Please contact the Customer support team before the dispatch of your order. Our dispatch time window would be less than 24hrs.
CAN I CANCEL MY ORDER?
You can cancel an order here on our website within 24 hrs after placing the order or contact on our support channels for assistance. Please note we do not accept the order cancellation request once your order has been dispatched. In case delivery is attempted, we request you to deny acceptance if you do not wish to keep the product.
WHO SHIPS THE ORDERS?
We use the most reputed logistics providers in the country such as Fedex and Bluedart. We dispatch your pairs within 24 - 48 hours of placing the order. The delivery time would be between 3-5 working days after your product is dispatched depending on your location. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
Kindly note there might be a delay during National holidays and festivals.
CAN I TRACK MY ORDER?
Yes, you can track your order by logging into your account. Alternatively, you could track your order on the order confirmation or shipping notification email which will be sent out to your registered email ID once the product is dispatched.
WHAT HAPPENS IF I'M OUT WHEN YOU DELIVER?
Our Logistics personnel will contact you before dropping by your doorstep. If you are not available at home the parcel can be left in a specific place or with a neighbor, if you have asked us to do so when placing the order.
If you cannot be reached through the provided contact number the parcel will be sent back to the sorting office and delivery will attempted again the next working day based on your preferred schedule. The courier will make a total of three attempts to deliver the parcel. If they are unsuccessful the parcel will be sent back to our warehouse where a store credit transfer for your order will be processed (In case of Prepaid Orders).
MY ORDER HAS TAKEN LONGER THAN FOUR DAYS TO BE DELIVERED - WHY IS THIS?
Your order may have been delayed due to an unforeseen delivery issues. To track your order, you can log into your Account here for current updates. If you need further assistance please reach out to us on our support channels and our customer support team will assist you in person.
RETURNS & REFUNDS
WHAT IS YOUR RETURNS POLICY?
VAPH offers a hassle-free 15-day policy which is free. The policy allows customers to raise the return request of a product within 15 days of its delivery. We also accept partial returns so that you can raise a return request for one or other products.
please make sure that products are returned with the tags and the packaging intact, in an unworn and undamaged condition. Refund shall be issued after a thorough quality check of the product(s).
please note that any product along with a free gift/ combo (if applicable) must be returned in its entirety.
For certain marketing campaigns, special return/exchange/refund rules may apply. For any clarification, please feel free to contact our customer care at +91 9600002428 or write to us at email@example.com.
HOW DO I RETURN MY ITEMS?
In the rare case that you having sizing issues or are unsatisfied with a product in your order, you can raise a return request with us on our website via your account. You can do a partial or full order return clicking against the item/s that you wish to return.
You will have a Return Tab in your order history which will help you in initiating the returns.
Go to your My Orders Page.
- Each order will be in a different section. Scroll down to the order you want to return.
- Click the Return item button on the right side of the product you wish to return.
- Select a reason for return from the drop-down menu.
- We encourage you to briefly explain the problem in the box that appears below the drop-down menu.
- Click Confirm to initiate your return.
MY GOODS HAVE ARRIVED FAULTY, HOW DO I GET A REFUND?
We are sorry for having delivered a faulty product to you. You can raise a return request at the website for the faulty product/s. You will receive a full Store Credit refund, including shipping charge, on any faulty items.
I BOUGHT A PAIR OF SHOES AT THEIR FULL PRICE BUT THE DAY AFTER THEY WENT INTO THE SALE – CAN I GET THE DIFFERENCE REFUNDED?
No. Once an item has been ordered the price is fixed for delivery and cannot be changed after placing the order.
I BOUGHT TWO ITEMS AS PART OF A 'BUY ONE GET ONE HALF PRICE' OFFER – IF I WANT TO RETURN ONE OF THE ITEMS HOW MUCH WILL I BE REFUNDED?
For a full refund you will need to return both items. If you are only returning one item, please see the terms & conditions for that offer for full refund information.
CAN I USE GIFT VOUCHERS ONLINE?
Yes gift vouchers can be used online. We offer gift cards for these purposes and they can be redeemed online on our website in the checkout page.
I HAVE A PROMOTIONAL/COUPON CODE, WHERE DO I ENTER IT?
To apply a coupon code/discount to your order, the code must be entered into the coupon code field located underneath your order. This is a box on the final order review page before clicking the ‘Proceed to Payment’ button and will require the ‘Apply’ button to be clicked once entered.
MY PROMOTIONAL CODE HAS NOT WORKED ON MY ORDER, HOW DO I APPLY THIS?
Please check the terms and conditions of the promotion to make sure your basket is eligible for the discount and the discount code is still valid. Once an order has been placed we are unable to add a promotional code to it.
CAN I BUY SHOE CARE ONLINE?
We don’t currently offer shoe care online however we are developing an in-house range of shoe care products with a complete set of instructions manual which will be available on our website soon..
THE ITEM I WANT IS OUT OF STOCK, IS THERE ANY WAY I CAN BE TOLD WHEN IT IS BACK IN STOCK?
If the product you want to buy is out of stock, click on the 'notify me' button which will show on the product page if we are expecting more in, and we'll send you an email when the product becomes available.